Refund and Returns Policy
Effective Date: 9/9/2024
At ProzSnacks, we strive to ensure our customers are fully satisfied with our products. If you are not satisfied with your purchase, you may be eligible for a refund or exchange based on the following conditions:
Eligibility for Refunds and Exchanges
- Products must be unused, in their original packaging, and returned within 30 days of purchase.
- Only items purchased directly from our website are eligible for refunds or exchanges.
- Shipping charges are non-refundable.
How to Request a Refund or Exchange
- Contact us at contact@proztop.com with your order number and reason for the return.
- We will provide instructions for returning the product.
- Once the product is received and inspected, we will process your refund or exchange within 7-10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order for assistance.
